Paygate Terms

Last updated: Oct 10, 2024


DPO PayGate Minimum Terms and Conditions (T & C’s)

1. Detailed description of goods and/or services

Reliant Trading CC is a business in the marketing industry that offers the following services:

  • Visual Branding
  • Graphic Design
  • Web Design & Development
  • Marketing
  • SEO Services
2. Delivery policy

Reliant Trading produces no physical goods, only digital services and products. Subject to availability and receipt of payment, requests will be processed and confirmed by way of email notification.

3. Return and Refunds policy

The provision of goods and services by Reliant Trading is subject to availability. In cases of unavailability, Reliant Trading will refund the client in full within 30 days. This is subject to the nature of the project, how much work has been completed and other factors unique to the project and its deliverables. Should work on the project have started, cancellation of orders by the client will attract a 40% administration fee.

4. Customer Privacy policy

Reliant Trading shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.

5. Payment options accepted

Payment may be made via Visa and MasterCard, or by bank transfer into the Reliant Trading bank account, the details of which will be provided on request.

6. Card acquiring and security

Card transactions will be acquired for Reliant Trading via DPO Group who are the approved payment gateway for Namibian Acquiring Banks. DPO uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website.

7. Customer details separate from card details

Customer details will be stored by Reliant Trading separately from card details which are entered by the client on DPO’s secure site.

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is Namibia. Transaction currency is Namibian Dollar (NAD).

9. Responsibility

Reliant Trading takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile

This website is governed by the laws of Namibia. Reliant Trading chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation

Reliant Trading may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information

This website/app is run by Reliant Trading CC (closed corporation) based in Namibia trading as Reliant Trading and with registration number CC/2016/16653.

13. Reliant Trading CC Contact Details

Email: hello@relianttrading.com